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Gary Marcus 转述：Meta 的 AI agent Muse 部分通话由人工呼叫中心完成
Gary Marcus 引用 Hedgie 转述 404 Media 的报道称，Meta 上周宣传可代用户致电商家的 AI agent Muse，部分通话实际被转接给呼叫中心人工处理。内部沟通显示 Meta 告知员工“为完成通话增加了人工 agent 层”，测试者在通话结束后才得知由人工完成。有员工担忧此举会损害口碑并反对默认上线，另有员工指出承包商接受的隐私培训并非安全机制。相关说法来自二手转述，尚待原始报道与 Meta 回应核实。
AI推荐理由 转述404 Media报道称Meta的AI agent Muse在部分代打电话场景中由呼叫中心人工接管，内部沟通显示公司为完成通话增加了人工层，测试者事后才被告知；该信息涉及AI agent落地能力与宣传落差，具有产业参考价值，但属于二手转述，缺少原始报道细节与Meta回应，且推文含大量主观评论和估值推断，需保留不确定性。
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正文
Gary Marcus
@GaryMarcus
🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣
Hedgie
@HedgieMarkets
17h
🦔404 Media reports that Meta's AI agent Muse, which executives promoted last week as able to make phone calls to businesses on your behalf, is routing some of those calls to human beings in call centers. Internal communications show Meta told employees it "added a human agent Show more
9:40 PM · Sep 22, 2026·
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Gary Marcus
@GaryMarcus
🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣
Hedgie
@HedgieMarkets
17h
🦔404 Media reports that Meta's AI agent Muse, which executives promoted last week as able to make phone calls to businesses on your behalf, is routing some of those calls to human beings in call centers. Internal communications show Meta told employees it "added a human agent Show more
9:40 PM · Sep 22, 2026·
32.9K
Views
13
25
240
50
ExplodeMeow
@ExplodeMeow102
12h
Ideal: Replace humans with AI agent!
Reality: Humans to impersonate AI agent!
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Knzo
@0xKnzo
13h
human backup for a phone call means the model is just a router
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Trolly McTrollface 🇱🇹🇺🇦
@Tr0llyTr0llFace
5h
Tesla doesn’t use lidars because they’re of no use to the Bengalis who are driving the car remotely.
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